Security at DentPulse™

When you use DentPulse, you are entrusting us with one of your most valuable assets — the financial and operational lifeblood of your dental practice. From NHS UDAs and private plans to associate splits and lab costs, this data is deeply personal to your business. We treat that responsibility with the same care you show your patients.

We don’t publish every technical detail of our processes — because that would weaken security — but we can share the principles and safeguards we operate by.

1. You own your data

DentPulse is a caretaker, not an owner. Your data always belongs to you.

• You control who can access DentPulse. Owners can invite or remove users at any time.
  
• When you disconnect a practice from a PMS or accounting system (e.g., SOE, Dentally, Xero, QuickBooks), all associated access tokens are permanently deleted.
  
• Deleted data is removed from live systems and only remains for a short time in encrypted backups before being erased.
  

This ensures no “shadow copies” linger, protecting you against unauthorised access.

2. Security is ongoing

Security is not a one-off task. It is a living discipline. At DentPulse:

• We continuously review and strengthen security processes.
  
• Independent specialists conduct penetration tests, code reviews, and network scans.
  
• Our team maintains strict internal documentation and monitoring — ensuring DentPulse evolves with security best practice.
  

3. Availability and resilience

Dentists depend on clarity in real time. Downtime or lost data is unacceptable.

• All practice data is backed up every 6 hours.
  
• Backups are encrypted with 256-bit AES encryption and retained in multiple geographic locations.
  
• In case of outage or disaster, DentPulse can restore from a secondary, redundant facility with minimal disruption.
  

4. Hosting and physical security

DentPulse is hosted on Microsoft Azure, which provides enterprise-grade security, compliance, and scalability. On top of Azure’s safeguards, we layer additional controls to ensure your practice’s data environment remains secure.
Learn more about Azure security.

5. User access

• Role-based permissions ensure staff only see what they need.
  
• Selected DentPulse staff may access your account only with your explicit permission and strictly for support.
  
• Associates, managers, and partners can each be assigned the right access level, supporting both single-site and multi-site practices.
  

6. Data protection and backup

• Each practice’s data is logically separated at the database layer.
  
• Encrypted daily backups are distributed across secure geographic regions.
  
• NHS and private datasets (such as UDAs, treatment plans, and membership income) are protected to the same standard as financial ledgers.
  

7. Staying protected: your role

You can further protect your account by:

• Using a strong passphrase instead of a simple password.
  
• Avoiding reuse of practice logins or sharing credentials between staff.
  
• Keeping browsers updated (we recommend Google Chrome for stability and speed).
  

8. SSL encryption

All DentPulse communication is encrypted with 128-bit SSL or higher, the same level used by leading banks and financial institutions.

9. Password management

• All users must create strong passwords.
  
• Repeated failed login attempts trigger automatic lockouts.
  
• Inactive sessions log out automatically for your protection.
  

10. Independent audits

DentPulse engages third-party security specialists on a recurring basis to conduct:

• Penetration testing
  
• Network vulnerability scanning
  
• Source code reviews
  

Privacy

Your privacy is safeguarded with the same rigor as your financial data. See our Privacy Policy for full details.

⚡ DentPulse Difference: Unlike generic tools that treat your data as just numbers, DentPulse safeguards dental-specific data — NHS claims, associate contracts, treatment lists, and practice profitability metrics — with bank-level security and practice-first clarity.